RETURNS ~ WARRANTY & DISCLAIMER
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@dyol.com. Please note that returns will need to be sent to the following address:
3000 S. Sierra Vista Way, Provo, UT, 84606, United States
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If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@dyol.com.
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Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dyol.com.
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WARRANTY
Dyol products ship with a 1 year warranty. Warranty is voided if the user disassembles the throttle, removes parts, or solders internally, or if the product is wired to more the 5 VDC, or if it is cross wired, or the controllers settings are updated improperly.
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DISCLAIMER & WAIVER
You should only buy our products if you are an experienced rider and understand the inherent risks of the sport and that you actually totally and unequivocally waive all your rights against Dyol Inc., by purchasing one of our products.
While we make every conceivable effort to make our products as safe as possible, no electric scooter, electric bike, personal watercraft, motorcycle or other electric mobility product is immune from malfunction. The user must always ride at a speed at which they are in control, are able to stop, or safely & comfortable get off in case something happens.
By purchasing our products, you agree to waive any rights (personal injury, property damage, everything) you have towards Dyol Inc, and any of their directors or employees personally, against any claim of any nature whatsoever. This is the largest waiver possible to be interpreted in the largest possible way against you. If any of this does not make sense to you, please do not purchase any of our products.
This is potentially a dangerous electronic product that can be unpredictable. Any form of negligence, misuse, or unauthorized use will not be Dyol's Responsibility and warranty will be automatically voided. ALL LIABILITY is released from the Dyol and Dyol's team if any of these reasons are plausible. Please be careful when working with the unit(s)
Electrical modifications of any kind to your unit voids your warranty.
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LAWS
​It is the complete responsibility of the customer to ensure that you operate your device within all country and local laws. Make sure you verify in your own country what the laws are concerning riding electric mobility devices on public ways. The customer assumes all liability and risk associated with the use of Dyol Throttle and other products and holds Dyol Inc and its owners free from any liability caused by their use.
Also make sure to know if your country will charge you any duties for one of our products being shipped from Utah, USA. You pay for shipping only through this website and are solely responsible for the payment of the duties that your government will charge you when the product arrives at your doorstep, if any (some countries don't charge duties). Make sure to inform yourself in advance to avoid surprises.